Vision

An empowered society where the poor, vulnerable, and disadvantaged sectors have immediate and equitable access to opportunities for an improved quality of life.

Mission

As the authority in the Social Welfare and Development sector, the DSWD develops, implements, enables, and coordinates SWD policies and programs for and with the poor, vulnerable, and disadvantaged.

Core Values and DSWD Brand

  • Maagap at Mapagkalinga
  • Mahusay
  • Matapat

Organizational Outcomes

Organizational Outcome 1: Well-being of poor families improved
Organizational Outcome 2: Rights of the poor and vulnerable sectors promoted and protected
Organizational Outcome 3: Immediate relief and early recovery of disaster victims / survivors ensured
Organizational Outcome 4: Continuing compliance of social welfare and development (SWD) agencies to standards in the delivery of social welfare services ensured
Organizational Outcome 5: Delivery of social welfare and development (SWD) programs by local government units (LGUs), through local social welfare and development offices (LSWDOs), improved

Service Pledge

We are committed to provide you quality, prompt, and courteous service from Mondays to Fridays, 8:00 A.M. to 5:00 P.M., without noon break;

We shall endeavor to complete your transactions with us within the day. We will inform you promptly of our actions taken so far and clearly explain to you the reason/s should we not be able to complete within the day the delivery of the service you need.

We shall ensure availability of staff to attend to your concern/s even during lunch break.

We shall appreciate any positive or negative feedback regarding our services, facilities and personnel.

The Officer-in-Charge of our frontline services shall be available at all times for consultation and advice.

All these we pledge for the best interest of the clients/customer we serve.

Citizen’s Charter